Reads that don't work
A plan read that fails, or reads nothing, is never charged: the read goes straight back to your account. If a read went through but the draft was unusable, write to us and we'll add the read back.
Read packs
If you haven't used any reads from a pack, you can have it refunded in full within 14 days of buying it. Once reads from a pack have been used, the pack isn't refundable, but its remaining reads never expire.
Monthly and yearly plans
- Cancel at any time under Manage billing on the account page; the plan stays until the end of the period you've paid for, and won't renew.
- We don't refund part of a period, except where the law requires it.
- If a plan renewed and you haven't used any of its reads since, write to us within 14 days of the renewal and we'll refund that renewal.
Mistakes and your rights
If you were charged twice or in error, we'll refund it. This policy doesn't take away any right to a refund you have by law where you live.
How to ask
Write to jekamiayomide@gmail.com from the email address on your account, saying what you bought and when. Refunds go back to the card or method you paid with, usually within 5 to 10 working days of our reply.